Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Contact
Email
Hello@maisonskosh.com
WhatsApp
+54 9 11 5629 1997
How Do I Register?
Registration
Registering at SKOSH allows you to create an account, which enables you to check the status of your order and expedite future checkouts. To register for an account, click on the upper right corner of any page. Once you are a registered user, simply click “Sign In” at the top right of the homepage to access your account. If you’ve forgotten your account password, please select “Forgot Password” during the sign-in process to reset it.
Newsletter
You can subscribe to the SKOSH newsletter by clicking at the bottom section of the Home page. By doing so, you will receive regular updates on new products and restocks. If you wish to unsubscribe at any time, simply select “Unsubscribe” at the bottom of any newsletter.
How Can I Order?
Ordering Online
To place an order, add an item to your cart and proceed to check out. Once your order has processed, you will receive an order confirmation e-mail. Once your order has shipped, you will receive a shipping confirmation e-mail with tracking information. Please note, once an order has been placed, we are unable to make changes to the order details or delivery address. Please ensure all details are correct prior to purchasing. If you need assistance with your order or help locating a specific item or style, please e-mail us at hello@maisonskosh.com
Cart
Products on www.maisonskosh.com are sold on a first come first served basis. Your item is not reserved once you add to cart. However, once you begin the checkout process the item will be reserved for 5 minutes to allow you to complete your purchase.
Please feel free to reach out if you need any further assistance!
Where Is My Order?
Shipping
All orders are shipped from our studio in Buenos Aires, and are all fulfilled by DHL/OCA Orders placed online typically arrive within 7/10 business days from the date when the order is confirmed. In the event of a delay, you will be noticed by e-mail. The exact shipping costs are calculated at the checkout page based on the weight of the items selected. All shipment outside of Buenos Aires are handled through DHL and a tracking number is provided with the shipping confirmation email. We offer worldwide shipping.
Duties and Taxes
All shipments destined outside of Buenos Aires are entitled to import taxes and duty fees. International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. SKOSH has no control over this and can not be held as responsible for any of these fees or taxes, nor is it responsible for any actions taken by customs on your package during delivery. In accordance with Argentinian export regulations, SKOSH is required to declare the exact value of all items. For more information on taxes, duties and customs regulations please contact your local customs office directly.
If the receiver refuses to pay taxes + duties or refuses the delivery for any other reason, the item(s) will be returned to our studio in Buenos Aires and the order will be refunded only once the item is returned back, excluding return shipping fee, and original shipping fee.
Please note that the duty and sales taxes are non-refundable through SKOSH. However, you may be able to recover these by contacting your local customs bureau directly.
Tracking your Delivery
You will be sent a tracking number via email that allow you to track the carrier once your order has been shipped.
Can I Change My Order?
Exchanges
Unfortunately, we do not accept exchanges of products. If you would like to order a product in a different color or size, just place a new order.
How Can I Pay?
All payments made on www.maisonskosh.com are secure. You may pay by debit card, credit card and Paypal.
What Is Your Return Policy?
Since all our pieces are handmade and produced in limited editions, we do not accept returns.
However, if your item arrives defective or damaged, you may request an exchange, provided that the following conditions are met:
- The customer is responsible for the shipping costs of the exchange.
- The item must be in the same condition as when received: unworn, with tags, and in its original packaging.
- A receipt or proof of purchase is required.
You have 30 days from the date of delivery to request an exchange.
To begin the process, please contact us at: hello@maisonskosh.com
